Rental Policies - Click here for a printable version
Our regular office hours are 8:30 a.m. - 5:30 p.m. Monday – Friday (CST). Inquiries can be made at any time or you can call us at 573-746-2184. Each property has a maximum occupancy and guests cannot exceed the maximum allowed. Violation of this policy may result in cancellation of your reservation without a refund. Our minimum age requirement for the primary renter is 24 years old and they must remain at the property for the entire stay. We do not allow bachelor, bachelorette, 21st or other similar types of parties or events. Reservations made under false pretenses will be subject to cancellation and you will not receive a refund.
Payment in full is due within 48 hours of when your reservation is confirmed. If we do not receive your payment within 48 hours your reservation will be cancelled. We will confirm your reservation with a digital Rental Agreement that must be signed and returned.
When you confirm your reservation that property is no longer made available to other potential guests. The closer it gets to your arrival date the harder it is for us to re-rent that property if you cancel. Therefore, our cancellation policy is as follows:
Cancellation at least 30 days prior to your scheduled arrival will result in a full refund minus our administrative processing fee*
Cancellation 15 - 30 days prior to your scheduled arrival will result in a 50% refund minus our administrative processing fee * or you can reschedule within six months
Cancellation within 14 days is non-refundable
We understand life happens and sometimes our guests need to cancel special circumstances such as death, illness, injury or some other type of emergency. We offer travel insurance for additional protection if you wish to add that to your reservation.
*Our administrative processing fee equals either a minimum of $50.00 or 3.5% of the reservation total, whichever is greater.
Pet policies vary by property. For properties allowing pets, there will be an additional section in our rental agreement as to what the expectations and fees are. When pets are allowed, we will always require a copy of current vaccination records.
Violation of pet policies or bringing pets into properties that do not allow pets will result in forfeiture of any security deposit (or a claim against the damage policy) and could result in your reservation being cancelled and you being asked to leave without a refund.
All of our properties are non-smoking and some have restrictions of where smoking is allowed outside of the property. Violation of this policy will result in a minimum $250 cleaning fee (final amount subject to the size of the property and severity of the damage caused).
We require the purchase of damage protection for all stays, or a refundable damage deposit in the amount of $1,000. The damage deposit will be returned to you within 14 days of your departure, less any damages or fees.
Minimum Property Standards
All of our properties will include basic housekeeping by professional cleaners.
Some properties provide beach/lake towels, but we encourage you to check each listing carefully and if in doubt please ask or plan to bring your own.
We provide a basic supply of toilet paper as well as guest amenities like soap, shampoo, conditioner, lotion, etc.. If you have a large group or are planning an extended stay you should plan to bring or provide an additional supply. Also included is hand soap, dish soap, dishwashing detergent, facial tissue, paper towels, laundry detergent and dryer sheets.
Pillows, bed linens, bath towels, hand towels, wash cloths and kitchen towels are also provided. Missing or severely damaged sheets and towels will be considered “damaged” and will be charged to you.
Parking and availability varies by property. Each property will have specific details in the listing and/or the rental agreement so make sure you have a clear understanding of parking expectations prior to your arrival. If you have specific questions, please contact our office directly.
We offer contactless check-in anytime after 4 pm, but we do ask if you will be arriving after 10 pm that you do so as quietly as possible as to not disturb any neighbors. An entry code will be sent to you within 24 hours of your arrival. Be sure to review the welcome guide inside the property for additional details such as Wi-Fi details, emergency contact information and much more.
If you desire an earlier check-in time, please contact us directly to see if one is available. We will accommodate at no additional cost when possible but cannot guarantee availability.
Each property that we have in our portfolio is privately owned and they have entrusted its care to us. Time and money has gone into making it a comfortable and inviting space for guests like you. We ask that you are respectful and careful with the property and the contents inside, and that you respect the rules that have been set forth in the rental agreement associated with that property as well as any community or association rules which can all be found in the Welcome Guide. Please also respect neighbors and other guests and keep noise to a minimum, especially during posted quiet times.
All of our properties offer Wi-Fi service.
Cellular service is available around the lake area, although during high-traffic weekends service may be intermittent or slower than usual.
All of our properties include basic cable, satellite service or streaming capabilities and is at the discretion of each individual owner. Some properties include service in every room while others might just be in specific rooms. If you require a specific type of service please inquire prior to confirming your reservation.
Maintenance & Repair
Our administrative team, cleaning technicians and quality inspectors are trained to look for issues, but if you notice something that needs to be addressed, or something breaks during your visit, please contact us immediately and let us know. If it's something that needs to be repaired right away we'll make arrangements to address the issue as quickly and painlessly as possible as to not disrupt your stay. If it isn't urgent and can wait, the advance notice will help us coordinate the repair/replacement.
If you damage or break something during your visit, we ask that you take photos and let us know.
Every property has at least one locked closet; these are either for owners' personal belongings or for the storage of linens and supplies. We ask that you do not attempt to gain entry into these closets and respect that they are locked for a reason. If you ever find one unlocked, please let us know immediately. If there is evidence that you have attempted access to a locked closet there will be a $150 fine plus replacement cost of any missing contents.
Checkout time is any time before 11:00 a.m. Failure to depart on time will result in a fee of $25 for every 15 minutes you are late leaving unless you have written approval for a late check-out time.
Each of our properties has a guest "sign-in" book and we ask that you leave us a kind note. We'd also appreciate if you'd leave us a 5-star review on the website or booking platform where you made your reservation. Excellent reviews help other potential guests know they can trust us and that we offer clean and safe places to vacation at Lake of the Ozarks! If, for some reason, you don’t feel we deserve a 5-star review, would you please contact us directly so we can either make it right with you or address the issue for future guests.
Every property also has a detailed list of things to do before you leave. While each list might vary slightly, they all involve removing all of your trash, closing windows and blinds, locking doors, turning off lights, etc. We appreciate your careful attention to these details, helping care for our property and leaving the unit as you found it.
If your rental required parking passes, be sure to leave those behind so we don't have to charge you to replace them!
Every reservation includes a cleaning fee, varying depending on the size of the property. This cleaning fee covers the basic cleaning needs of the property and does not include cleaning up trash or excessive messes. You should leave the property in the same manner as you found it, and if you move furniture or other items, please return them to their original location before you leave. If excessive cleaning is required above and beyond the normal scope of our normal cleaning services you will be charged $35/hour and if we are required to remove trash, your fee will start at $45 per bag.
We do not offer maid service during your stay but each property should have basic cleaning supplies and equipment if you need them.
Lost and Found
It is your responsibility to check for all personal items before you leave but who hasn’t left something behind a time or two. If you leave something behind, contact us immediately and if we are able to find it we will return it to you at your expense. If we find an item and it’s not claimed after 15 days we will discard appropriately.
Subject to Change
All policies are subject to change at any time. If a reservation is already scheduled we will make every effort to notify you in advance of changes.